Refund policy

Last updated: 1 September 2026

The rule in one line: if the page was never opened by anyone and you ask within 7 days of paying, we refund the $19.99 in full. No form, no questions about why.

When we refund

The page has not been opened by the recipient or anyone else since you published it, and
you ask within 7 days of the payment date.

We can see whether a page has been opened because we record opens in order to send you the "opened" email. Your own visits from the edit link do not count as opens.

When we do not refund

The page has been opened. At that point the gift has been delivered and the main thing you paid for has happened.
More than 7 days have passed since payment.
Portrait packs ($4.99 for 6 generations) once any of the generations have been used. Unused packs are refundable within 7 days like a page.
A page we removed for breaking the terms.

If something on our side went wrong, for example the page was broken, the link did not work, or an email never arrived, that is a different story: tell us and we will fix it or refund it regardless of the above.

How to ask

Email hello@longlove.app from the address you paid with.
Include the page link (or the custom link you chose).
We reply within two business days. Refunds are issued to the original payment method.

Money usually shows up within 5 to 10 business days depending on your bank. The refund is processed by our payment provider as merchant of record, so the line on your statement will match the original charge.

Your legal rights

If you are a consumer in the EU, you normally have a 14-day right to withdraw from a purchase. Because a published page is delivered the moment you pay, we ask for your consent at checkout to start the service immediately, which means the statutory withdrawal right no longer applies once the page is live. Our "never opened" guarantee above exists so you still have a way back. Nothing here limits any other rights you have under the consumer law of your country.

Chargebacks

Please email us before opening a dispute with your bank. A chargeback takes weeks and costs us a fee; an email takes a day and gets you the same money back if you qualify.